Under Article 53 of the UAE Labour Law, an employer must pay the employee’s outstanding wages and other end-of-service entitlements within 14 days from the end date of the employment contract. This includes gratuity where the employee is eligible for it.
If the amount paid does not match your expected gratuity or final settlement, ask your employer or HR department for an itemised calculation. Compare it with your employment contract, payslips, employment dates, and your own gratuity calculation.
If the issue cannot be resolved directly with the employer, you can raise a labour complaint through MOHRE and follow the applicable dispute-resolution process.
Keep copies of your employment contract, payslips, settlement documents, and written communication about your final payment.
What Happens If Your Employer Does Not Pay
An employer who misses the deadline faces 4 consequences:
- Fines: Violations of the Decree-Law carry fines from AED 5,000 to AED 1,000,000.
- Multiple fines for multiple workers: The fine applies for each affected employee, up to AED 10 million, and repeat violations within a year can double it.
- MOHRE penalty: The ministry can decide claims up to AED 50,000 with a binding decision and can impose administrative measures on the establishment.
- Labour court referral: Larger claims, or those that MOHRE cannot settle, go straight to court.
Important Note: You have two years from the end of your employment to bring a claim. After that, the case cannot be heard.
How to File a MOHRE Complaint
If your employer won’t pay your gratuity, here’s what to do:
- Ask HR for a written settlement breakdown: Send your request in writing. Attach the PDF of your gratuity calculation from our calculator so there’s a clear record of what you’re owed.
- File the complaint through the MOHRE app or website: Submit it via the MOHRE app or online portal. Once it’s filed, save the reference number somewhere you can easily find it.
- Call the MOHRE hotline if you need to follow up: The call centre and WhatsApp both run on 600590000.
- Escalate to the labour court if mediation doesn’t work: If MOHRE can’t resolve it, they’ll refer your case to the labour court. Claims up to AED 100,000 have no court fees.